1. About This Policy
This Booking & Refund Policy explains the general terms that apply when using Book Flight Assist for flight reservation assistance.
Book Flight Assist provides assistance with flight reservation inquiries and related travel information. We are not an airline and are not an official representative of an airline unless specifically stated.
Airline schedules, availability, fares, restrictions and booking conditions may change at any time.
2. Reservation Requests
A reservation request submitted through our website, telephone service or another available contact method is a request for assistance and does not automatically guarantee a confirmed ticket or reservation.
Before a reservation is completed, customers may be provided with available flight options, applicable pricing and relevant booking information.
A reservation becomes confirmed only after the applicable booking process has been completed and confirmation has been provided.
- Flight availability may change before confirmation.
- Quoted prices may change before a booking is completed.
- Flight schedules are controlled by the applicable airline or travel provider.
- Additional fare restrictions may apply to individual bookings.
3. Pricing & Availability
Flight prices and availability can change frequently. Any price discussed during an inquiry should be considered subject to availability and confirmation.
Taxes, fees, fare restrictions, baggage rules, change conditions and other applicable charges may vary depending on the selected itinerary and provider.
A displayed or quoted fare is not a guarantee of continued availability until the applicable reservation has been successfully confirmed.
4. Cancellation Requests
Customers who need to cancel a reservation should contact Book Flight Assist as soon as possible.
Cancellation eligibility depends on the fare conditions, ticket restrictions and applicable rules associated with the reservation.
Some fares may be non-refundable or may allow cancellation only under specific conditions. Some bookings may also have applicable cancellation or service charges.
Customers should review the applicable cancellation terms provided before completing their booking whenever available.
5. Refunds
Refund eligibility depends on the specific ticket, fare rules and the applicable airline or travel provider.
If a booking is eligible for a refund, the amount and processing conditions will depend on the applicable booking terms.
A refund is not automatically available for every ticket. Certain fares, promotional tickets or restricted fares may have limited or no refund eligibility.
Where a refund request is applicable, customers should contact us with the relevant booking information so that the applicable conditions can be reviewed.
6. Airline & Travel Provider Rules
Airline and travel-provider rules may apply to every reservation. These rules can include cancellation, refund, rebooking, baggage, schedule-change and ticket-validity conditions.
The applicable provider's rules may take priority over general information presented on this website.
Customers are responsible for reviewing the terms applicable to their specific itinerary before completing a purchase.
7. Changes to Reservations
Requests to change a confirmed itinerary may be subject to airline availability, fare conditions and applicable charges.
Depending on the ticket conditions, changes may involve a fare difference, provider fee, service charge or other applicable cost.
No change should be considered confirmed until the customer receives confirmation of the updated itinerary.
8. Airline Schedule Changes
Airlines may change flight times, routes, aircraft or other itinerary details after a reservation has been confirmed.
If an airline changes or cancels a flight, available options may be determined by the airline's applicable schedule-change policy and fare rules.
Customers should contact us if they need assistance reviewing available options following an airline schedule change.
9. Customer Information
Customers should provide accurate information when requesting reservation assistance, including names, travel dates and itinerary details.
Incorrect or incomplete information may affect a reservation or the ability to process a requested change.
10. Important Travel Information
Customers are responsible for ensuring that they have the required travel documents, identification and any applicable entry or transit requirements for their journey.
Requirements can vary depending on the destination, nationality, itinerary and applicable authorities.
Customers should verify current requirements with the appropriate airline and government authorities before travelling.
11. Policy Updates
Book Flight Assist may update this Booking & Refund Policy from time to time to reflect changes to our services or applicable booking practices.
The latest version published on this page will be the applicable version for future reservation requests, subject to any terms already agreed for an existing booking.
12. Contact Us
If you have questions about a reservation, cancellation, refund request or applicable booking terms, please contact Book Flight Assist.
Our team can assist with reviewing your inquiry and explaining the applicable reservation information.
Need Help With a Booking?
Contact Book Flight Assist for reservation assistance and booking-related questions.